FAQ

1. What types of balloon decorations do you offer?

We offer a wide range of balloon decorations, including customizable balloon garland, arches, columns, bouquets, helium balloons. Our options include latex balloons, foil balloons, 60cm balloons, 90cm giant balloons and 86cm megaloon foils. With a variety of colors and shapes available, you can create the perfect balloon decoration to match your party or event theme.

2. How can I customize my balloon decoration?

To customize your balloon decoration, simply select the type of balloons you prefer and choose the colors and shapes that match your desired theme. You can choose from foil balloons, latex balloons, or Megaloon foils. You can mix and match different balloons to create a unique and personalized design. If you have any specific requests or ideas, feel free to contact our customer support team, and we'll be happy to assist you.

3. Can I add a personalized message to my balloon bouquet?

Yes, you can add a personalized message to your balloon bouquet. During the customization process, you can include any text or message you would like to be displayed on the balloons. Our team will ensure that your message is beautifully incorporated into the design.

4. Can I request specific colors for my balloon decoration?

Yes, you can request specific colors for your balloon decoration. We offer a wide range of colors to choose from, and you can select the ones that best suit your party or event theme. If you have any specific color preferences, please mention them during the checkout process or contact our customer support team, and we'll do our best to accommodate your request.

5. How long will my balloons last?

The lifespan of your balloon depends on various factors such as temperature, humidity, and handling. On average, our balloons can last anywhere from 3 to 5 days. To maximize their longevity, we recommend keeping them indoors and away from direct sunlight or sharp objects.

6. Can I have the balloon decorations delivered to my location in Sydney?

Yes, we offer balloon delivery services for our balloon decorations in Sydney metropolitan areas. During the checkout process, you can provide your delivery address, and we'll ensure that your balloon decorations are delivered to your specified location. Please note that additional charges may apply for delivery, and the availability of delivery services may vary depending on your location. For more information, please refer to our shipping policy or contact our customer support team.

7. Can I request a specific delivery date & time for my online balloon order?

Yes, you can request a specific delivery date for your balloon decoration. During the checkout process, you will have the option to select your preferred delivery date & time. Please note that we require at least 48 hours' notice for delivery to ensure that we can fulfill your request.

8. What is your return policy?

We strive to provide the highest quality products and services. If you are not satisfied with your balloons, please contact our customer support within 24 hours of receiving your order. We will work with you to resolve any issues and provide a suitable solution, which may include a replacement or store credit.